North Hills Family Medicine Patient Portal
What can I access via the Portal?
The North Hills Family Medicine Patient Portal facilitates better communication with your health care team by providing a secure, convenient way to manage your personal health care.
The North Hills Family Medicine Patient Portal is for non-urgent issues only. If you are experiencing an urgent medical issue or need a same-day appointment, please call your clinic. If it is an emergency, dial 911.
Frequently Asked Questions
The Patient Portal is web-based, so most up-to-date versions of browsers such as Internet Explorer, Firefox, Chrome, Safari. Most operating systems such as Windows and Mac OS are also compatible with the Patient Portal.
If you do not have an email address, there are two options:
- Create a new account (through yahoo, gmail, hotmail, etc.)
- Create a false address by inserting your actual name into firstname.lastname@example.org
If you choose option 2 you will be able to login to our site and check your secure messages after your registration is complete. However, you will not be able to receive a notification of when you have a new secure message waiting for you on the website. If you choose this option and you also initiate online communication with the clinic, you will then need to login to the website periodically to check for new messages from our clinic (otherwise you will not have a way to know when the clinic responds to your message).
The email address you enter is where message notifications will be sent.
These notifications DO NOT contain personal or medical information. They simply state “You have received a secure message from NHFM that is available to you by logging into the website”
Once you log into the portal you will receive communication about scheduled appointments that were requested through the portal, refill confirmation that was requested and lab results.
No, the Patient Portal is intended for non-emergent healthcare issues only. Please contact your physician’s office for questions that you would like answered within three business days.
If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.
Your personal information is extremely secure. The information on the Patient Portal is merely a snapshot of your medical record, not the actual record. Portal records are maintained on a secure server.
NHFM uses encryption technology that is HIPAA compliant to keep your information secure.
NHFM will not disclose your email address to any third party without prior written consent. NHFM will never sell your email address.
Password should be (8) characters in length and contain only numbers and/or letters. No special characters such as #@%$ should be used in your password.
On the login screen, there is a “Forgot Your Password?” link that will ask you for some personal information. You will then be able to set a new password for the Patient Portal.
While most of our patients have experience no difficulties, from time to time there are technical questions. Our clinical staff can provide only a very limited technical support. If our clinical staff cannot help you on the phone, they will report the problem and we will let you know when it is resolved.
It could be that your email address of file within the Patient Portal is not documented correctly. Please call our office and verify the correct email address. Unfortunately, we have no way of knowing if the email reminders and updates from the Patient Portal are getting through to your email inbox.
Also, be sure to check your email accounts Spam folder. Some email clients use strict filters and communications from the Portal can be misinterpreted as spam and placed in this folder. If this is the case, denote this communication as “Not Spam”.
Messages and requests will be responded to as quickly as possible, usually within 48/72 hours. Many requests will only be processed during your physician’s normal office hours, as they are patient specific, medical issues. So please be patient with us.
Remember, the Patient Portal is NOT to be used for emergency related medical issues or questions.
We generally will reply using the same method that you have used to contact us. If we need additional information in order to process your request, we may use email and/or telephone.
Yes. Messages that you send using the Patient Portal, and the responses to those messages, all become part of your medical record.
We will use a combination of both communication methods if needed to contact you.